FAQ

Head over to our shipping page for all shipping rates!

Yes! We ship to most countries in the world! We have most of the globe covered, but if we don’t ship to your country, please contact us and we will see what we can do!

For some international customers, there is a chance that you may be charged duties or taxes by your local customs authority. Duties and taxes are the responsibility of the customer. If you need advice on duties or taxes in your country, we advise you to contact your relevant local authority on this matter.

We will send your order same business day or next business day!

Head over to our shipping page for delivery targets. Please note that these are estimates only and actual delivery times may vary slightly, particularly around holidays etc.

We will send you your tracking link via email once your order has been shipped!

We understand that sometimes, things purchased online aren’t exactly what you’re after! Head over to our Exchanges and Returns page to check if you're eligible.

If you meet the eligibility requirements, please email us at: support@goodlids.co.nz and quote your order number and reason for return/exchange!

Sorry to hear! Most of the time, this is just a short delay. Keep an eye on your tracking number, and contact the courier company handling your order directly to receive an update/resolution on your shipment. We use the following couriers:

Courier Post (NZ Domestic)

NZ Post (International Standard)

DHL (International Express)

We currently accept payments via Debit/Credit Card, PayPal, Afterpay and LayBuy.

We have covered most bases, but if you don’t see your preferred payment method, please contact us and we will see what we can do!

We package all items in either compostable mailers, or recyclable boxes (depending on the product). Our shipping labels are also compostable.

We offset the carbon emissions of each shipment via Shopify Planet - a program with multiple carbon sequestering initiatives. You can read more about Shopify Planet here.

Ah, sorry to hear that! Our products do sell out quickly sometimes! There is a small chance that we might restock this product it in the future! Please get in touch to see if we will do so!

We have sizing details available on our product page, but you can also head over to our sizing page for all sizing/product fit information!